Offline-First Field Service App
Technicians receive jobs, capture data and sync when back online.
Overview
Technicians receive jobs, capture data and sync when back online.
Challenge
Paper-based job sheets and no visibility of field work until days later.
Discovery
Shadowing technicians revealed connectivity gaps and the data that actually mattered on site.
Architecture
Offline-first mobile app with local storage and conflict-aware sync to a cloud backend integrated with the ERP.
Solution
Job management, checklists, photo capture and signatures, synchronized automatically.
Technology
React Native, Node.js, PostgreSQL, AWS
Implementation
Pilot with one region, then rollout with device management.
Results
Client result data to be added.
What's Next
Route optimization and parts ordering from the field.
More work
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